We do not give refunds, but with that said, we want you to love what you purchase so you have 30 days to make an exchange or store credit for something you will love. Must provide proof of purchase and the item must be in its original condition. Because of the nature of the item; Earrings cannot be exchanged.
We guarantee our work for 30 days from the date of purchase, therefore if you find your jewelry piece is defective or is in need of repair, we will either replace or repair your piece to your satisfaction. Must provide proof of purchase and the item. Earrings cannot be exchanged but will be replaced or repaired if defective within 30 days.
To start the process of an exchange, replacement, or repair:
1. Reach out to us by email at email@example.com and let us know your wishes. Please include the item number of the item you would like if exchanging. We will reply with a Return Request Number for you to include inside the box.
2. Mail along with a copy of your receipt to:
4701 Morris St NE Unit 301
Albuquerque, NM 87111-7712
PLEASE DO NOT RETURN AN ITEM BEFORE FIRST EMAILING AND RECEIVING A RETURN REQUEST NUMBER. ANIK JEWEL is not responsible for items damaged or lost in transit.
Thank you Kindly,